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Basildon couriers, there is one that makes the difference

Another little gem on the internet, this time from a website that deals with consumer issues. It's a very good read, the link is at the end of the quote. The article goes on to make some suggestions on what can be done to make things easier for the consumer when expecting delivery...

* Companies that offer "delivery within 2-3 days" - Well, which is it? And does that include the weekend?

* Companies that say "your order has been dispatched", but not how it's being delivered (Royal Mail, Courier, 24 hours?)

* Companies that let you order when there's no stock, but don't tell you that it's back in stock and they shipped it - the first you know is when you get the "we tried to deliver but..." card

* Failed deliveries where the little boxes aren't ticked so there's no clues - so you drive to the sorting office to get a bit of junk mail that the kind postie didn't want to fold or leave outside, when you were expecting to be picking up your hi-fi.

* Couriers that aren't flexible. "We can't deliver to your work address. We don't deliver on Saturdays. You can't collect from our depot"

* Couriers websites that let you view online tracking... that's a day out of date

We all have to work, and it's not always possible to take a day off work waiting for the knock on the door. I've lost count of the number of days I've either:

* Waited in for a courier that didn't show

* Faffed about with parcel-tracking websites and "we called but..." cards

* Spoken to a courier's head office to arrange redelivery - and got very frustrated

* Tried to get a number for the courier's depot (not the call centre)

* Driven to a depot on a Saturday to collect something a courier wouldn't send out at a weekend

Help with mail order deliveries and couriers.

As a courier company, we are happy to delivery out of hours and on a Saturday, or even a Sunday. Parcel deliveries we do Monday to Friday, and any delivery estimates do not include Saturday or Sunday when it comes to the parcels.

Parcels we will try and deliver three times, and always leave a card with contact details on.

Same day or Express deliveries, we can tell you within 15 minutes what time your items will arrive, and we call our customers an hour prior to delivery, so if they have to nip up the shops for a pint of milk, they can do so without worry.

When looking for a courier service that understands what customer service means, look for someone local. Bigger is not always better when it comes to delivering your goods.

Sarah

Basildon, Chelmsford & West Thurrock Same Day and Parcel courier

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Delivering your Plasma or LCD screen TV

By Same Day courier? By the parcel network? overnight delivery? Lots of choice, but which one is the best to courier your Television?

The Parcel networks, although the cheapest option, cannot take the weight of TVs. Even the new Plasma / LCD style screens come in over the cubic weight that a parcel carrier can take.

Another option is a overnight pallet service, where your TV would be strapped and shrink wrapped to a pallet and loaded, and transhipped several times before reaching you or your customer. This increases the chance of damage, and you never know for certain at what point that damage happened.

We recommend that television collection and deliveries are an item that can be co-loaded onto a vehicle. This means that the vehicle has other items on it, there is a small risk of damage from the other items, but in the case of a correctly packaged TV set, that is minimal. We have never damaged one this way yet. Depending on the style of TV, depends on whether a two man team is needed. Our vehicles are equipped with sack barrows and tail lifts, so that only a huge boxed TV set would actually need two men, the rest can be delivered by our well trained drivers.

If you have bought a Television set from ebay in the Basildon or surrounding areas and require us to package it for you, we can do that easily. We use recycled packaging, and we are happy to collect and deliver those large items like TVs and white goods, that are often just collect in person.

So, if it needs lifting and shifting, give us a call even if it's just for free advice 0844 884 331 or 07816 528421.

Sarah

Essex Television delivery

Posting something precious this Christmas?

Christmas is a very busy time of year for all the parcel carriers. With a little planning, you can make sure your loved ones that are far away get their gifts on time, and in one piece.


Christmas parcel delivery tips

• Don't leave it to the last minute
• Make sure you use a company that gets a signature on collection
• Make sure you use a company that will redeliver if they are not in
• Package the item securely, we are happy to advise you if you are not sure
• If the present is very heavy, consider sending it in two parcels so you don't incur an overweight surcharge
• Check that you can legally post the item
• Check the item is covered by courier insurance
• If in doubt, ask us - 0844 884 3331

We will happily collect from your doorstep, all the parcels and packages you need delivering to your loved ones, give us a call and we can book you straight in.

Sarah
Basildon same day and parcel couriers

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How a cheap courier can affect your business

Obviously companies want to save money and ‘labour’ is one area where people think they can cut back. Care needs to be take, because it can put you in a position where your company breaks the law.

What I have always said to companies that use cheap and cheerful couriers is, do they treat their drivers ethically? do they pay the minimum wage? Whats the price of being associated with a company that doesn't do what it's supposed to do?

When you want an 'above the board' courier, and your goods safe, you have to use companies that don't take shortcuts, and that may mean asking awkward questions and keep on doing so, until you get the answer that satisfy you. You risk your goods being impounded if you don't. Is that worth it just to save a fiver here and there? And what would you tell your customer?

I have been reading this from The Courier Shop Blog:

Kent courier business Beeline Sameday has had its licence revoked and its boss disqualified after failing to observe drivers’ hours and tachograph rules.

VOSA analysis of tacho charts revealed driving and tachograph offences, missing kilometres, excessive driving and insufficient daily rest. Three drivers had been convicted of 16 drivers’ hours offences and the firm pleaded guilty to 10 counts of permitting these offences at Medway Magistrates’s Court in July. The company was fined £1,800.

Beeline Sameday failed to report driver convictions from 2006 and 2007 to the Traffic Commissioner’s office, and TC Christopher Heaps found that the company had effectively operated without a transport manager for years. He even pointed out it was unclear if the nominated transport manager, John Crook, was still alive.

The TC said that although Harvinda Pasricha was listed as the sole director, “by reference to her body language, I find that she is not, and has not been the director de facto. She does not even know her own salary.”

Kent courier disqualified for hours offences - 15/09/2008 - RoadTransport.com

Kent courier disqualified for hours offences, Sep 2008

It seems now, more than ever courier companies need to look at their systems and procedures when it comes to drivers hours.

Sarah

Basildon Same Day and parcel company

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What is trans-shipping?

Trans-shipping occurs when you courier moves your parcel onto another vehicle and it completes it's onward journey on a different vehicle to which it started.

(the video below may take a few moments to load depending on your internet speed)



If your parcel is fragile or valuable, trans-shipping isn't suitable. So a Same Day or express courier is needed. This is the more expensive option, but rarely do goods get broken, lost or damaged in transit.

If you would like to have a chat about our parcel services, this year we have 100% successful, unbroken, undamaged deliveries, we will be happy to advise.
We can be contacted on 0844 883 3331 or 07816 528421.

Sarah
Basildon parcel courier and same day delivery

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Mothercare mucking up their deliveries...

Tailoring your service to fit your customers needs is something you would think quite natural for Mothercare. The chances are if you are having a cot, pram etc delivered that the person signing for the goods will be pregant, quite healiy pregnant in some cases.

This is not the situation to abide by the rules, this is a situation for common sense. Here's what one disgruntled Mothercare customer has to say...

They were delivered on time, but in an appalling state. Some of the boxes and goods (things like a bouncer chair and the blankets) were delivered to me wet and in damaged packaging. The man dumped a heavy box in my hand to carry up the stairs. Im 33 weeks pregnant, and this was totally inapproprite. He refused to let me have the cot, and said the whole order had to be returned.

When I called up to complain the customer service manager was very rude with me, she said I was lucky they were delivered so quickly and was short, unsympathetic and totally unhelpful. she refused to put me through to a manager, or let me know when my goods would be redelivered.

I was made to feel like I was lucky there were there at all, and that my complaints were not taken seriously at all. I was spoken to very ruidely.

Mumsnet Discussions - mothercare are awful (Pregnancy)

Whatever problems there are at the depot, the customer shouldn't be getting wet and damaged deliveries, this is unnecessary damage to the Mothercare brand, it doesn't show any care at all. When choosing your courier, you need to brief them, and the courier driver needs to be aware that they may need extra lifting equipment or a two man team to deliver to pregnant women (this also counts for delivering to the elderly, and the physically disabled).

Mothercare are not the only company to neglect the needs of their customers. A birthing pool company have done the same in the past, refused to help a 38 week pregnant woman take the wooden pool upstairs as it "wasn't his job". When the mum-to-be waddled down, he was overcome with remorse and struggled with it and delivered it safely up two flights of stairs, in this instance a two man team should have been used. If the common had thought about it, they would know the likely recipent of a birthing pool is a heavily pregnant woman.

So if you are a company looking to deliver items to women who are heavily pregnant...

• Do you brief your drivers?
  

• Do you send out two man teams?


• Are you busy trying to save money?


• How much money would you save if you injured a pregnant woman through inconsideration?


• Can you afford the negative publicity?


• Can you sleep at night knowing a few quid off the bottom line, a few more quid in the shareholders pocket is actually causing pain and suffering to the customer base you are targetting?
  

Sarah

Couriers and delivery, for when your customers welfare actually matters to your business.

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5 things that go wrong with other couriers

I was thinking about the major players in the courier industry today. How they do the little niggling things like ring the doorbell for 1 minute on a Saturday morning delivery. That made me wonder what else they do wrong

1. They don’t re-deliver. You go out, miss delivery and they leave a card to collect from the depot thats 30 miles away and you cannot get it for another week…


2. They tell you any time between 9 and 5pm for delivery, and you wait and wait and wait… you call the depot at 5pm and ask about the delivery only to be told, they couldn’t find you.


3. The courier arrives three hours late for the collection, offers no reason or apology for wasting your time


4. The courier decides it’s acceptable to throw items in and out of the van


5. The courier doesn’t use safer, greening driving techniques and pulls away in a cloud of black exhaust fumes..

Top 5 things other parcel couriers do wrong…

Here at Arrow Light Haulage, we take excellent care of your goods that we deliver, we treat them like the’re our own.

We give you fast, accurate collection times. When you use our dedicated / epress same day services you will get an accurate time for delivery. We don’t leave your goods on the doorstep if you are unable to bring it in yourself (although we are not obligated to). For an all round better, faster, greener,  effective courier service just give us a call on 0844 884 3331.

Sarah

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Delivering your dining table using a Basildon courier

Couriers are often seen to be the most expensive options when it comes to deliveries, a dining table and chairs can be quite awkward and heavy to move. When you start to weigh up the cost of actually doing the job yourself, fuel, van hire, you begind to realise how a courier can actually save you.

These are generally too heavy to be delivered by parcel services. Depending on what they are made from, I would check with your courier company first. If it’s possible, the furture should be dismantled and packaged securely before collection, this reduces the cubic weight and makes it more likely your items can be delivered. Remember to package them carefully to prevent damage.Collecting and Delivering a Dining Table and Chairs by Same Day Courier

Pallet Networks - You dining is palletised and collected with other items and sent to the hub (usually in the Midlands) then put on a vehicle that will deliver to a depot and then on to you, the end destination. Your pallet may be ‘ugly freight‘ or oversized and this would be more expensive. There is high risk of damage using these services and it’s very difficult to establish where in the chain it happened.

Overnight / Economy courier - Your dining table is collected and loaded onto the vehicle, with other goods and delivered at some point in the next few days. The routes are as fuel efficient as possible, less chance of damage than a pallet network, but your item could risk some damage if the courier company does not secure their loads or protect your dining table and chairs correctly. We always secure our items and wrap them for added protection.

Same day or express courier -  you item is the only item on the vehicle, it is secured and delivered in one piece, the only method likely to result in the least amount of damage.

When you decide which type of courier you need, you also need to ask some other questions about timings and help unloading. You will also need to advise on parking restrictions etc.

If you need any advice, please don't hesitate to call us on 0844 884 3331 or 07816 528421

Sarah

Basildon, Essex couriers collecting and delivering on your time

 

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